Kemetro

Returns & Refunds

Eligible products can be returned within 14 days after verified delivery. Every request is tracked from seller review through receipt and refund.

Open my orders
1

Request from your order

Open a delivered order and select Request Return beside the relevant product.

2

Seller review

The seller reviews the reason and provides return instructions.

3

Ship with tracking

Enter the return tracking reference after sending the approved item.

4

Inspection and refund

After receipt and inspection, eligible KemePay payments are refunded to the original wallet.

COD and KemeCoin returns may require payment review before the refund is finalized. Rejected or inconsistent requests are escalated as disputes instead of being silently closed.